This document serves as a guide outlining the practices essential for our company to uphold fair and transparent dealings with our valued customers. Embracing this code empowers our employees and associates to deliver exceptional customer service while upholding the principles of transparency and integrity.

The Fair Practice Code has been meticulously crafted with several key objectives in mind:

• Promoting Good, Fair, and Trustworthy Practices: By establishing minimum standards, the code ensures that our interactions with customers are characterized by integrity, fairness, and reliability.
• To enable transparency for customers in having a better understanding of the product.
• Ensuring customer confidence in the company.
• To promote fair & cordial relationship with customers.
• Strengthening mechanisms for redressal of customer complaints.

Commitment-

• We pledge to abide by this code, ensuring that our actions are guided by ethical principles and conducted with integrity at all times.
• We are dedicated to providing our customers with clear and transparent information, empowering them to make informed decisions about our products and services.
• We vow to ensure that our products and services comply with all relevant laws and regulations, both in letter and spirit.

Confidentiality- 

At IESC, we hold the privacy and confidentiality of our customers’ personal information in the highest regard. As such:

• We are committed to treating all personal information provided by our customers as private and confidential. Any data shared with us is handled with the utmost care and sensitivity, in accordance with applicable privacy laws and regulations.
• We expect all third parties to handle customer information with the same level of care and respect as we do ourselves.

This commitment to confidentiality underscores our dedication to maintaining the trust and confidence of our customers. We recognize the importance of safeguarding their personal information and take every measure to ensure its security and privacy.